Case Studies

Real work. Real results.

We don't do made-up stats or fake testimonials. Here's what we've actually built — and what it's done for the businesses we work with.

Building Plastics Online

Building Plastics E-Commerce

AI Agent

The Challenge

BPO's team was spending a huge chunk of their day answering the same customer questions over and over — product compatibility, technical specs, stock queries, delivery questions. Every routine enquiry pulled someone away from the work that actually needed their attention. Response times suffered, the team was stretched thin, and customers were left waiting.

What We Built

We built a custom AI customer service agent that is now BPO's primary point of customer contact. It handles all routine and repetitive enquiries automatically — product questions, technical queries, compatibility checks — instantly, 24/7. Trained on BPO's full product catalogue, it gives accurate, specific answers that sound natural. Customers genuinely cannot tell they're talking to AI. Anything complex gets escalated automatically. After positive interactions, it requests 5-star Google reviews.

The Results

Primary customer contact point — handling the bulk of routine enquiries automatically

Instant responses 24/7 — no more customers waiting for answers

Team freed up to focus on complex, high-value work

Automatic escalation ensures nothing urgent gets missed

Google review generation growing their reputation on autopilot

M3 Lettings

Student Lettings, Sheffield

Custom Web App

The Challenge

M3 Lettings was running their entire operation on decade-old Windows desktop software. It was slow, outdated, and couldn't be accessed remotely — a serious problem when managing properties across Sheffield. Tasks that should take minutes were taking hours. Data was siloed, backups were manual, and the team was working around the software rather than with it.

What We Built

We replaced their entire legacy system with a custom-built web application — modern, cloud-based, and accessible from any device. Everything M3 needs is in one place: properties, tenants, inventories, and workflows — all built exactly around how their business actually operates. Data is backed up to the cloud automatically. Tasks that used to take full days now take minutes.

The Results

Complete replacement of decade-old desktop software with a modern cloud app

Accessible from any device, anywhere — no more being tied to one computer

Tasks that took full days now take minutes

Automatic cloud backups — no more manual data management

Properties, tenants, inventories, workflows all in one place

Built exactly around how M3 operates — not a generic template

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